Business Desk :
Shohoz JV on Monday claimed that it showed no negligence in providing services, adding that the allegations made by Dhaka University student Mohiuddin Roni were not true.
Shohoz said this in a statement issued on Monday following Roni’s protest over substandard services provided by Shohoz and Bangladesh Railway authorities.
Maliha Quadir, founding managing director of Shohoz Limited, said, “Any consumer suffering due to ticket related issues is unexpected. In Mohiuddin Roni’s case, all the necessary steps were taken in order to provide services according to the terms and conditions of Bangladesh Railway and the payment reconciliation policy. Shohoz JV did not show any negligence of service.” Tickets were not issued to Roni as Shohoz did not receive money in due time, the statement read, adding that the amount was temporarily frozen in Roni’s mobile wallet and released later as per mobile financial service (MFS) policy.
“Mohiuddin Roni initiated his ticket purchase process for four tickets from Dhaka to Rajshahi through the e-ticket portal of Bangladesh Railway on June 13 at 8:36 am.
