Staff Reporter :
The High Court on Tuesday ordered the authorities of the Directorate of National Consumer Rights Protection (DNCRP) to introduce a 24-hour hotline in their office within three months for customer service.
The court also directed the ministries of Commerce and Finance to take necessary steps for allocating sufficient budget
to introduce the 24-hour hotline by outsourcing.
The DNCRP has been asked to submit a progress report in the court on October 15 containing the details of the steps taken to introduce the hotline service.
The HC bench of Justice Sheikh Hassan Arif and Justice Md Badruzzaman passed the order after hearing a writ petition filed in this regard.
During the hearing, the court wanted to know about the expenditure to introduce a hotline from a call centre expert Rafsanjani Sunny.
Sunny said, “Maximum Tk 5 lakh may be needed to introduce a 24-hour hotline by outsourcing.”
Then the court asked for explanation from a director (Admin and Finance) of DNCRP, Shameem Al Mamun, for his proposal sent to the Ministry of Commerce for Tk 50 lakh to introduce the hotline. In reply, Shameem said, “We wanted to establish an independent call centre which costs a more.”
After hearing the expert and the director, the court passed order in this regard.
On August 20, the court summoned Shameem for explaining about the budget proposal sent to Commerce Ministry for Tk 50 lakh to introduce a 24-hour hotline for customer service.
Following a writ petition, the same HC bench on June 16 this year ordered the Directorate of National Consumer Rights Protection to introduce a hotline service within two months to hear consumers’ complaints and to settle those.
At the same time, the court ordered the consumer rights body to submit a progress report in this regard by August 19. Complying with that HC order a repost was submitted on August 20.
Advocate Kamruzzaman placed the report in the court on behalf of the Directorate of National Consumer Rights Protection.
It was said in the report that the directorate proposed for Tk 50 lakh to introduce a 24-hour hotline service. In view of this, Shameem Al Mamun, also the chairman of the budget committee, has been asked to appear in court to explain the budget proposal.
Barrister Shihab Uddin Khan appeared in the court on behalf of the writ petitioner, Advocate M R Hasan appeared for BSTI, Advocate Faridul Islam represented Bangladesh Food Safety Authority (BFSA) and Deputy Attorney General Bipul Bagmar stood for the state.
The High Court on Tuesday ordered the authorities of the Directorate of National Consumer Rights Protection (DNCRP) to introduce a 24-hour hotline in their office within three months for customer service.
The court also directed the ministries of Commerce and Finance to take necessary steps for allocating sufficient budget
to introduce the 24-hour hotline by outsourcing.
The DNCRP has been asked to submit a progress report in the court on October 15 containing the details of the steps taken to introduce the hotline service.
The HC bench of Justice Sheikh Hassan Arif and Justice Md Badruzzaman passed the order after hearing a writ petition filed in this regard.
During the hearing, the court wanted to know about the expenditure to introduce a hotline from a call centre expert Rafsanjani Sunny.
Sunny said, “Maximum Tk 5 lakh may be needed to introduce a 24-hour hotline by outsourcing.”
Then the court asked for explanation from a director (Admin and Finance) of DNCRP, Shameem Al Mamun, for his proposal sent to the Ministry of Commerce for Tk 50 lakh to introduce the hotline. In reply, Shameem said, “We wanted to establish an independent call centre which costs a more.”
After hearing the expert and the director, the court passed order in this regard.
On August 20, the court summoned Shameem for explaining about the budget proposal sent to Commerce Ministry for Tk 50 lakh to introduce a 24-hour hotline for customer service.
Following a writ petition, the same HC bench on June 16 this year ordered the Directorate of National Consumer Rights Protection to introduce a hotline service within two months to hear consumers’ complaints and to settle those.
At the same time, the court ordered the consumer rights body to submit a progress report in this regard by August 19. Complying with that HC order a repost was submitted on August 20.
Advocate Kamruzzaman placed the report in the court on behalf of the Directorate of National Consumer Rights Protection.
It was said in the report that the directorate proposed for Tk 50 lakh to introduce a 24-hour hotline service. In view of this, Shameem Al Mamun, also the chairman of the budget committee, has been asked to appear in court to explain the budget proposal.
Barrister Shihab Uddin Khan appeared in the court on behalf of the writ petitioner, Advocate M R Hasan appeared for BSTI, Advocate Faridul Islam represented Bangladesh Food Safety Authority (BFSA) and Deputy Attorney General Bipul Bagmar stood for the state.
