Business Desk :
The e-Commerce Association of Bangladesh (e-CAB) is preparing a standard operating procedure to bring its members under accountability and to protect customers from fraudulence.
General Secretary of e-CAB Abdul Wahid Tomal on Saturday said they are working with the ministry of commerce to prepare the guidelines, reports UNB.
The popularity of online shopping has increased in the last five years. During the Covid-19 pandemic, online shopping grew rapidly as people opted for remote shopping from the safety of their homes.
But a vested quarter has been taking advantage of the situation and cheating customers across the country due to a lack of proper surveillance.
There are allegations that some online businessmen are putting up pictures of high-end products but providing low-quality goods to customers. They are attracting people with various offers.
Farida Yasmin, a resident of Basabo area in the capital, said that she ordered eight three-pieces on Facebook several months ago. The Mirpur-based seller informed her that she would get delivery after 15 days of paying for the products. She paid Tk 5,700, including Tk 100 delivery charge, through bKash.
More than two weeks later, Farida was yet to get her products. “I called their number provided on their Facebook page but nobody answered and I didn’t get the products,” she said.
She got back her money from the online vendor after two months following negotiating by one of her journalist friends. Meanwhile, Afroza Begum, a resident of Kushtia, said that she had bought some cosmetics online.
She said she had placed an order after seeing the picture of the product and paid for it in advance.
