Staff Reporter :
Massive irregularities and corruption in the banking sector has led over1.6 million bank accounts holders to close their accounts in different bank last year, a study of Bangladesh Institute of Bank Management (BIBM) revealed.
The study report presented at a discussion organized by BIBM auditorium in Mirpur, Dhaka, on Thursday, produced a dismal picture of the closure of the accounts over past several years.
According to the report, many customers were not interested to maintain their account because of low interest rates on deposits. Some others closed their accounts to avoid question for maintaining multiple accounts in banks.
As a result 16 lakh 52 thousand and 881 account holders closed their account in 2017, which is 12 percent of the total bank accounts of the country.
Earlier, in 2014, 8.60 percent of account holders lost interest and closed their bank accounts. In 2015, the number of closure increased to 9.42 percent. In 2016, it increased to 11.64 percent.
BIBM’s associate Professor. Mohammad Tajul Islam presented the keynote paper on to the topic.
He said, “Bank officials are not sensitive why people are closing accounts. In one estimate 56 percent of the account holders were not asked for why they closed their account. Bank officials did not follow the cases.
He advised commercial banks to find out the reasons why people are losing confidence and going away to find out ways to overcome their confidence crisis.
BIBM chair professor Barkat-e-Khoda said, one of the key controllers to achieve customer satisfaction in the banking sector is to provide good services with good products. Bank clients complain large numbers of bank officials are not serving this purpose.
Former deputy governor of Bangladesh Bank and now chair of BIBM Khondoker Ibrahim Khaled said, “There should be some courtesy of the employees in the banking sector should be incorporated in the foundation training.”
Managing Director and Chief Executive Officer of Trust Bank Faruk Moinuddin Ahmed said, “We have to arrange training to the bank officials for the satisfaction and quick service of the customers.”
Managing Director of Bangladesh Krishi Bank Ali Hossain Pradhan said that the demand of customers has changed, considering this, the bank will have to formulate strategies.
Professor of Marketing Department of Dhaka University Md. Mizanur Rahman said, “The better that the techniques of the bank are more profitable. The customer has to implement the technique with better service.”
Massive irregularities and corruption in the banking sector has led over1.6 million bank accounts holders to close their accounts in different bank last year, a study of Bangladesh Institute of Bank Management (BIBM) revealed.
The study report presented at a discussion organized by BIBM auditorium in Mirpur, Dhaka, on Thursday, produced a dismal picture of the closure of the accounts over past several years.
According to the report, many customers were not interested to maintain their account because of low interest rates on deposits. Some others closed their accounts to avoid question for maintaining multiple accounts in banks.
As a result 16 lakh 52 thousand and 881 account holders closed their account in 2017, which is 12 percent of the total bank accounts of the country.
Earlier, in 2014, 8.60 percent of account holders lost interest and closed their bank accounts. In 2015, the number of closure increased to 9.42 percent. In 2016, it increased to 11.64 percent.
BIBM’s associate Professor. Mohammad Tajul Islam presented the keynote paper on to the topic.
He said, “Bank officials are not sensitive why people are closing accounts. In one estimate 56 percent of the account holders were not asked for why they closed their account. Bank officials did not follow the cases.
He advised commercial banks to find out the reasons why people are losing confidence and going away to find out ways to overcome their confidence crisis.
BIBM chair professor Barkat-e-Khoda said, one of the key controllers to achieve customer satisfaction in the banking sector is to provide good services with good products. Bank clients complain large numbers of bank officials are not serving this purpose.
Former deputy governor of Bangladesh Bank and now chair of BIBM Khondoker Ibrahim Khaled said, “There should be some courtesy of the employees in the banking sector should be incorporated in the foundation training.”
Managing Director and Chief Executive Officer of Trust Bank Faruk Moinuddin Ahmed said, “We have to arrange training to the bank officials for the satisfaction and quick service of the customers.”
Managing Director of Bangladesh Krishi Bank Ali Hossain Pradhan said that the demand of customers has changed, considering this, the bank will have to formulate strategies.
Professor of Marketing Department of Dhaka University Md. Mizanur Rahman said, “The better that the techniques of the bank are more profitable. The customer has to implement the technique with better service.”
