Reuters :
National passenger carrier Air India has proposed a set of new guidelines to deal with unruly passengers, which included hefty fines up to Rs 1.5 million (Tk 1.892 million).
According to AI sources, a new set of guidelines and penalties have been drafted by the airline’s legal team which is awaiting approval from Air India’s Chairman and Managing Director Ashwani Lohani’s office.
The draft guidelines envisage arming Air India’s airport managers with more powers to deal directly with unruly passengers, while hefty fines of up to Rs 15 lakh have also been proposed to be levied on passengers who delay flight operations.
“Recent incidents of unruly behaviour and assault on AI employees by passengers (whether VIP or otherwise) have caused severe damage to the morale of the employees besides negative publicity to Air India,” an airlines source said.
National passenger carrier Air India has proposed a set of new guidelines to deal with unruly passengers, which included hefty fines up to Rs 1.5 million (Tk 1.892 million).
According to AI sources, a new set of guidelines and penalties have been drafted by the airline’s legal team which is awaiting approval from Air India’s Chairman and Managing Director Ashwani Lohani’s office.
The draft guidelines envisage arming Air India’s airport managers with more powers to deal directly with unruly passengers, while hefty fines of up to Rs 15 lakh have also been proposed to be levied on passengers who delay flight operations.
“Recent incidents of unruly behaviour and assault on AI employees by passengers (whether VIP or otherwise) have caused severe damage to the morale of the employees besides negative publicity to Air India,” an airlines source said.
