Business Report :
Robi has extended its customer care service through Mini Walk-In-Center (WIC) to ensure the best customer experience for its valuable subscribers, says a press release on Monday.
Mini WIC is an exclusive touch point from where customers can get all kinds of Robi sales and services, which are presently available at Robi’s existing WICs.
In terms of service delivery, there has no difference between Mini WIC and a regular WIC. The only difference is that it comes in a relatively smaller size spanning across an area of 200 SFT to 500 SFT.
More than 100 customers are being served every day at each of the Mini WICs. Though smaller in nature, the Mini WICs have a dedicated section for the subscribers to experience the smart device offers.
Furthermore, these WICs are equipped with the latest auto-queue management system to reduce the customer waiting time and incorporate a mechanism to capture instant feedback on the standard of customer service provided.
Robi is also planning to roll out this innovative customer care solution across the country. Till date 11 Mini WICs have been inaugurated in Chittagong and Comilla regions. In Chittagong, the Mini WICs are located at Rangamati, Khagrachori, Bandorban, Shitakunda, Raozan, Keranirhat, Chokoria, Teknaf, Chittagong EPZ and in Comilla, they are located at Comilla Cantonment and Chandina.
Robi has extended its customer care service through Mini Walk-In-Center (WIC) to ensure the best customer experience for its valuable subscribers, says a press release on Monday.
Mini WIC is an exclusive touch point from where customers can get all kinds of Robi sales and services, which are presently available at Robi’s existing WICs.
In terms of service delivery, there has no difference between Mini WIC and a regular WIC. The only difference is that it comes in a relatively smaller size spanning across an area of 200 SFT to 500 SFT.
More than 100 customers are being served every day at each of the Mini WICs. Though smaller in nature, the Mini WICs have a dedicated section for the subscribers to experience the smart device offers.
Furthermore, these WICs are equipped with the latest auto-queue management system to reduce the customer waiting time and incorporate a mechanism to capture instant feedback on the standard of customer service provided.
Robi is also planning to roll out this innovative customer care solution across the country. Till date 11 Mini WICs have been inaugurated in Chittagong and Comilla regions. In Chittagong, the Mini WICs are located at Rangamati, Khagrachori, Bandorban, Shitakunda, Raozan, Keranirhat, Chokoria, Teknaf, Chittagong EPZ and in Comilla, they are located at Comilla Cantonment and Chandina.
