Staff Reporter :
Online ticket service to be easier as the development work of ‘Seva apps’ has already been completed and passengers will feel more comfortable buying tickets than now, said Shohoz.
Bangladesh Railway’s ticketing partner Shohoz-Synesis-Vincen-JV has crossed the milestone of issuing around 1.0 crore tickets in last 4 months.
On an average, 80,000 to 1 lakh tickets have been issued by Shohoz both online and at counters in the stations per day during the time.
Farhat Ahmed, Public Relations Manager of Shohoz said, “We are working continuously to provide digital ticketing services with more advanced, automatic, and sophisticated features within the next 18 months as per the agreement with the railway authorities.”
At this time, once the entire development work is completed, passengers will feel more comfortable buying tickets than now, he said.
The Shohoz started issuing railway tickets from March 25 this year. According to the contract with Bangladesh Railways, this new vendor started issuing tickets simultaneously from the counters of 77 stations on that day through the counter panel software.
Shohoz-JV issued more than 16 lakh tickets during Eid-ul-Fitr and Eid-ul-Azha. Bangladesh Railway’s new official ticketing website and Rail Seva App jointly, the number of registered people for online ticketing has reached about 14 lakh.
It signed an agreement with the railway authority on February 15 to operate the ticketing system of Bangladesh Railways.
According to the agreement, they are supposed to complete all the activities of the digital platform development of the railways within 18 months of the commencement of work.
Already the official ticketing website of Railways with a ticket-counter panel and a new Rail Seva mobile app has been developed and SHohoz-JV has been providing regular services for the last 4 months.
Considering the convenience of the passengers, various features have been added to the navigation bar of the website and the ‘Rail Seva’ App. The facility to easily verify tickets is kept from the ‘Verify Ticket’ feature.
Apart from this, old and upcoming trip details up to 7 days can be seen through ‘My Tickets’ feature. Passengers can update their information and password at the time
of registration through the ‘My Accounts’ feature.
A computer-based ticketing system was introduced on Bangladesh Railway in 1994. Earlier tickets were issued through computers at 27 stations. At present 104 intercity train tickets are being issued through computers at 81 stations.
Besides, there are 6 international trains. About 27 lakh passenger tickets are issued through computers every month.
