Kazi Masihur Rahman, Managing Director and CEO of Mercantile Bank Ltd, inaugurating three different training courses titled “Real Time Gross Settlement (RTGS) & Bangladesh Electronic Fund Transfer Network (BEFTN)”, “Customer Service & Complaint Management; Bangladesh Bank Guidelines” and “Internal Control Mechanism & Bank Supervision” at the banks head office in the city recently. Executives and Officers from various branches of the bank, speakers from Bangladesh Bank and Bangladesh Institute of Bank Management (BIBM) were also present.