Sanzeeda Hossain Meem :
E-commerce sector in Bangladesh is now at a mid-level way. It is rising rapidly. Basically f-commerce is easy, but e-commerce is the most static way of market development we must admire it, so people are revealing themselves as an entrepreneur by starting e-commerce business.
This is appreciable, but how much do we know about advanced primitives of e-commerce management? The management of e-commerce has to keep up with trends in technology, marketing, products, customer service, and package shipping. These same leaders can also manage employee, supplier, and customer relationships. The burden can be crushing, especially as companies grow from being a startup into the mid-market. There are more ways than one to run a business or define a management structure. It does not necessarily involve a strict hierarchy or static job description. People here have to work on multiple areas at the same time.
There is wide diversity of development procedures in an e-commerce business. Some important qualities should be assured among them. Like -1. Dynamic marketing policy – “Advertisement is the expansion” 2. User friendly platform. 3. Best quality products according to clients’ demand. 4. Wide range of product variety and choice. 5. Best price. 6. Delivery within a minimum time. 7. 24 hours customer support. 8. After-sale service strategy.
Do e-commerce stores in Bangladesh have all these marked? In our country, to be frank, some of the e-commerce sites are not doing all of these up to the mark. Some of them may have good management team but not quality products. Our country is very progressive in marketing policy, we are by born marketing people, and there is no doubt about our marketing concept, digital marketing and offline marketing.
We are technically upgrading a lot, so our websites are compatible no doubt. The question comes here- are we serving the best? Are we providing the best products in a best price? Some of the renowned e-commerce marketplaces are not assuring the products quality according to The Consumers’ Right Protection Act, as a result clients are complaining and losing trust. Kablewala Bangladesh, a renowned e-commerce site of Bangladesh, is fully conscious about their clients’ satisfaction. This institution choose their merchants in several authentication steps- they check their product quality, price and after sales service quality. There is nothing like “sell and go” in this company.
We are in a mission to target the client, sell to the client, bond with the client. Because we want to be widespread, trustworthy and customers’ reliable. We have our in-house delivery process team, so we carry our products carefully while supply-chain department check one by one product. Our 24X7 active customer service team are waiting for customers’ feedback and handling them with proper professionalism. Kablewala Bangladesh operational office has around 70 members who are working restlessly to make our company clients’ favorite one.
We have Technical Backend team, Content team, Marketing team, Sales team, Customer Service team and Delivery Process team, but in general, we are Kablewala team that has an urge to make a next stage e-commerce marketplace. We are a corporate family who make opportunities for new-comer and make experienced. We believe that success can come with Branding & Bonding. Come, visit us and be our valuable client.
Writer is Head of Sales & Service of Kablewala Bangladesh.
E-commerce sector in Bangladesh is now at a mid-level way. It is rising rapidly. Basically f-commerce is easy, but e-commerce is the most static way of market development we must admire it, so people are revealing themselves as an entrepreneur by starting e-commerce business.
This is appreciable, but how much do we know about advanced primitives of e-commerce management? The management of e-commerce has to keep up with trends in technology, marketing, products, customer service, and package shipping. These same leaders can also manage employee, supplier, and customer relationships. The burden can be crushing, especially as companies grow from being a startup into the mid-market. There are more ways than one to run a business or define a management structure. It does not necessarily involve a strict hierarchy or static job description. People here have to work on multiple areas at the same time.
There is wide diversity of development procedures in an e-commerce business. Some important qualities should be assured among them. Like -1. Dynamic marketing policy – “Advertisement is the expansion” 2. User friendly platform. 3. Best quality products according to clients’ demand. 4. Wide range of product variety and choice. 5. Best price. 6. Delivery within a minimum time. 7. 24 hours customer support. 8. After-sale service strategy.
Do e-commerce stores in Bangladesh have all these marked? In our country, to be frank, some of the e-commerce sites are not doing all of these up to the mark. Some of them may have good management team but not quality products. Our country is very progressive in marketing policy, we are by born marketing people, and there is no doubt about our marketing concept, digital marketing and offline marketing.
We are technically upgrading a lot, so our websites are compatible no doubt. The question comes here- are we serving the best? Are we providing the best products in a best price? Some of the renowned e-commerce marketplaces are not assuring the products quality according to The Consumers’ Right Protection Act, as a result clients are complaining and losing trust. Kablewala Bangladesh, a renowned e-commerce site of Bangladesh, is fully conscious about their clients’ satisfaction. This institution choose their merchants in several authentication steps- they check their product quality, price and after sales service quality. There is nothing like “sell and go” in this company.
We are in a mission to target the client, sell to the client, bond with the client. Because we want to be widespread, trustworthy and customers’ reliable. We have our in-house delivery process team, so we carry our products carefully while supply-chain department check one by one product. Our 24X7 active customer service team are waiting for customers’ feedback and handling them with proper professionalism. Kablewala Bangladesh operational office has around 70 members who are working restlessly to make our company clients’ favorite one.
We have Technical Backend team, Content team, Marketing team, Sales team, Customer Service team and Delivery Process team, but in general, we are Kablewala team that has an urge to make a next stage e-commerce marketplace. We are a corporate family who make opportunities for new-comer and make experienced. We believe that success can come with Branding & Bonding. Come, visit us and be our valuable client.
Writer is Head of Sales & Service of Kablewala Bangladesh.
