PTI, New Delhi :
Limiting exorbitant air ticket cancellation fee, upto five-fold hike to Rs 20,000 in compensation for denied boarding and steep reduction in excess baggage fee are among a slew of steps proposed by the Government of India on Saturday, in a move that will give fliers some reason to cheer.
The changes in the rules mooted by the Civil Aviation ministry that will cover domestic and international flights involving Indian carriers come against the backdrop of complaints by passengers and cancellation and delays of over 4,000 and 63,400 flights respectively last year.
Civil Aviation Minister Ashok Gajapathi Raju said the measures followed complaints from passengers that issues concerning them are not getting resolved within a reasonable time.
The Government has given a two-week time to stakeholders to submit their suggestions and comments before finalising and implementing the new norms. The proposed changes in the excess baggage fee norm will, however, be implemented from June 15, Director General of Civil Aviation M Sathiyavathy said.
Suggesting a slew of passenger-centric measures, the Civil Aviation Ministry said airlines will have to refund all statutory taxes levied in the event of flight cancellations.
Limiting exorbitant air ticket cancellation fee, upto five-fold hike to Rs 20,000 in compensation for denied boarding and steep reduction in excess baggage fee are among a slew of steps proposed by the Government of India on Saturday, in a move that will give fliers some reason to cheer.
The changes in the rules mooted by the Civil Aviation ministry that will cover domestic and international flights involving Indian carriers come against the backdrop of complaints by passengers and cancellation and delays of over 4,000 and 63,400 flights respectively last year.
Civil Aviation Minister Ashok Gajapathi Raju said the measures followed complaints from passengers that issues concerning them are not getting resolved within a reasonable time.
The Government has given a two-week time to stakeholders to submit their suggestions and comments before finalising and implementing the new norms. The proposed changes in the excess baggage fee norm will, however, be implemented from June 15, Director General of Civil Aviation M Sathiyavathy said.
Suggesting a slew of passenger-centric measures, the Civil Aviation Ministry said airlines will have to refund all statutory taxes levied in the event of flight cancellations.
