Economic Reporter :
Against the backdrop of dissatisfaction of mobile phone subscribers on quality of services (QoS), Bangladesh Telecommunication Regulatory Commission (BTRC) is going to organize public hearing to know the user’s experiences directly.
The regulator took the decision in a meeting on Sunday following the complaints being filed by the mobile phone customers frequently.
Talking to the reporters, BTRC Chairman Dr Shahjahan Mahmood on Monday said they had planned to organize the public hearing within a month. “QoS has appeared as a big issue since long. That’s why we’ve decided to organize the hearing concentrating on our mobile phone customers,” said Dr Mahmood.
Mentioning that BTRC is getting complaints frequently from the consumers, especially for the complexities and loophole of different internet package and call rate offers, he said they want to hear the people’s experiences directly.
“I want to connect with the people on the ground, as I also have come from grassroots level,” said the BTRC Chairman. Replying to a query regarding the limit of participation number, Mahmood said they are mulling to increase the participants’ number to hear more people.
Earlier, BTRC has organized public hearing on different issues where it had limited the participants number and as a result, most of the seats were booked by the representatives of mobile phone companies.
BTRC officials said now a day they are receiving a good number of complaints, of which most is related to the QoS especially call drop and internet packages.
State minister for post and telecommunications Tarana Halim after assuming the office has put concentration on the issue. She has taken initiative to pay compensation for each dropped call-minute and also directed the operator to trim internet price.
Moreover, the telecom regulator has also taken steps to formulate QoS guideline. But, the mobile phone operators in the country have failed to ensure the QoS to satisfy the customers.
Against the backdrop of dissatisfaction of mobile phone subscribers on quality of services (QoS), Bangladesh Telecommunication Regulatory Commission (BTRC) is going to organize public hearing to know the user’s experiences directly.
The regulator took the decision in a meeting on Sunday following the complaints being filed by the mobile phone customers frequently.
Talking to the reporters, BTRC Chairman Dr Shahjahan Mahmood on Monday said they had planned to organize the public hearing within a month. “QoS has appeared as a big issue since long. That’s why we’ve decided to organize the hearing concentrating on our mobile phone customers,” said Dr Mahmood.
Mentioning that BTRC is getting complaints frequently from the consumers, especially for the complexities and loophole of different internet package and call rate offers, he said they want to hear the people’s experiences directly.
“I want to connect with the people on the ground, as I also have come from grassroots level,” said the BTRC Chairman. Replying to a query regarding the limit of participation number, Mahmood said they are mulling to increase the participants’ number to hear more people.
Earlier, BTRC has organized public hearing on different issues where it had limited the participants number and as a result, most of the seats were booked by the representatives of mobile phone companies.
BTRC officials said now a day they are receiving a good number of complaints, of which most is related to the QoS especially call drop and internet packages.
State minister for post and telecommunications Tarana Halim after assuming the office has put concentration on the issue. She has taken initiative to pay compensation for each dropped call-minute and also directed the operator to trim internet price.
Moreover, the telecom regulator has also taken steps to formulate QoS guideline. But, the mobile phone operators in the country have failed to ensure the QoS to satisfy the customers.
