Economic Reporter :
Local electronics company ‘Walton’ has greatly emphasized the further improvement of its service management system to deliver swift and best post sales service to the end users.
To expedite its after sales services, Walton has taken diverse initiatives like expanding service network, prinking the service points with latest technology and equipment, employing skilled engineers and technicians, easing policy and so on.
The officials of Walton Service Management System (WSMS), the country’s only ISO certified service centers in the country’s consumer based electronics and electrical industry, disclosed these at a two-day long workshop titled “Exchange Information and Service” held at WSMS Uttara branch in the capital on Monday and Tuesday last.
The WSMS Uttara branch organised the two-day long workshop while the distributors and sales representatives (North Zone) of Walton’s products attended the event.
Among others, Walton Group Director SM Mahbubul Alam, Executive Directors SM Zahid Hasan (HRM, Policy and Admin Head) and Md Humayun Kabir (PR & Media Head), Operative Directors Lt. Gen. (Retd.) Abdul Kader and Ariful Ambia (IT Head), Senior Deputy Director and WSMS Head Md Neamul Haque, and renowned film actor Amin Khan were present at the workshop.
During the workshop, it was informed that more than 1500 highly skilled and experienced engineers and technicians are working in the Walton’s existing 60 service points across the country.
