Economic Reporter :
With the aim of ensuring swift and world-class post sales services for the users of Walton products, the country’s ISO certified company Walton has increased the number of technicians and engineers by 50 percent to about 2400 personnel this year from the 1600 personnel of last year, said a press release.
In addition, Walton Service Management System (WSMS) also undertook multifarious initiatives to deliver swift after sales services to the customers.
The initiatives are: expansion of the service points, bringing the service management system under full automation, providing adequate trainings to the technicians on information technology through online television, video tutorial to improve their productivity level.
The officials concerned of the service points across the country are also instructed to deliver quick post sales services maintaining highest standard.
To bring the after sales services within the customers’ reach, WSMS also increased its service centers to 62 from the previous 60 and thus covering 43 district towns. In addition, about 284 Walton Plazas across the country are also acting as a service points.
With the aim of ensuring swift and world-class post sales services for the users of Walton products, the country’s ISO certified company Walton has increased the number of technicians and engineers by 50 percent to about 2400 personnel this year from the 1600 personnel of last year, said a press release.
In addition, Walton Service Management System (WSMS) also undertook multifarious initiatives to deliver swift after sales services to the customers.
The initiatives are: expansion of the service points, bringing the service management system under full automation, providing adequate trainings to the technicians on information technology through online television, video tutorial to improve their productivity level.
The officials concerned of the service points across the country are also instructed to deliver quick post sales services maintaining highest standard.
To bring the after sales services within the customers’ reach, WSMS also increased its service centers to 62 from the previous 60 and thus covering 43 district towns. In addition, about 284 Walton Plazas across the country are also acting as a service points.
